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Application Managed Services

Ensure your business systems run smoothly with our comprehensive Application Managed Services. Proactive monitoring, rapid issue resolution, and continuous optimization to keep your operations running at peak performance.

Secure Your Systems

Our Maintenance Expertise

Advantrix provides comprehensive Application Managed Services to ensure your SAP systems and business applications operate at optimal performance throughout the year.

With our proactive monitoring, regular health checks, and rapid response protocols, we minimize downtime, prevent issues before they impact your business, and ensure your technology investments continue to deliver maximum value.

99.9% Uptime
24/7 Support
Rapid Response
Proactive Security

Our Maintenance Services

Comprehensive support to keep your systems running smoothly

Application Support & Issue Resolution

Our AMS team provides structured and responsive application support to ensure uninterrupted Procurement operations across SAP Ariba and integrated S/4HANA systems. We focus not only on resolving issues quickly but also on eliminating their root causes to improve overall system stability.

  • L1/L2/L3 functional support for buyers, approvers, and suppliers
  • Incident logging, tracking, and SLA-driven resolution
  • Root cause analysis with permanent corrective actions
  • Proactive monitoring to prevent repeat issues

Configuration & Change Support

As your business evolves, Advantrix ensures your Ariba landscape keeps pace through controlled and low-risk configuration changes. We manage enhancements with full impact visibility to protect system integrity.

  • Minor enhancements and configuration changes aligned to business needs
  • Support for new plants, business units, categories, and suppliers
  • Impact analysis before any configuration change
  • Controlled transport and deployment management
  • Minor enhancements and configuration changes aligned with evolving business needs
  • Support for new business units, plants, categories, or suppliers
  • Impact analysis and controlled transport management

User & Supplier Assistance

We act as an extended helpdesk for both internal users and external suppliers, ensuring smooth day-to-day operations and higher adoption of SAP Ariba processes across the ecosystem.

  • Functional guidance for buyers, approvers, and Procurement teams
  • Supplier query handling for onboarding, transactions, and compliance
  • Support to reduce manual workarounds and email-based processes
  • Continuous enablement to improve user confidence and adoption

Reporting & Insights

Advantrix helps you convert Procurement data into actionable insights through standard and custom reporting solutions across SAP Ariba and S/4HANA, supporting operational and strategic decision-making.

  • Standard and customized reports across Ariba and S/4HANA
  • API-based data extraction for real-time reporting
  • Management dashboards for spend, compliance, and performance
  • Audit and statutory reporting support
  • API-based data extraction and reporting for real-time visibility
  • Support for audit, compliance, and management reporting needs

Continuous Improvement & Optimization

Our AMS model is built on continuous improvement, ensuring your Procurement processes become more efficient, compliant, and scalable over time.

  • Periodic health checks of Ariba modules and integrations
  • Process optimization based on usage and pain-point analysis
  • Recommendations aligned with SAP best practices
  • Support for adoption of new Ariba features

Innovation & Automation Enablement

Beyond support, Advantrix brings innovation into your AMS engagement by leveraging accelerators, automation, and intelligent workflows to drive measurable efficiency gains.

  • Automated validations and risk checks within Ariba SLP
  • Custom workflows for CS/NFA, approvals, and sourcing events
  • RPA and API-led automation to reduce manual effort
  • Faster cycle times and improved user experience

How Advantrix Delivers Value

A structured journey from stability to scalable transformation

Stabilize

L1–L3 Support
Issue Resolution

Optimize

Process Enhancements
And Reporting

Automate

New Features And
Best Practices

Innovate

New Capabilities
Best Practices

Scale

Global Expansion
Business Growth

Our Maintenance Approach

1

Assessment & Planning

Comprehensive assessment of your current systems, identification of critical components, and development of a tailored maintenance strategy.

2

Proactive Monitoring

Continuous monitoring of system performance, security, and availability with automated alerts for potential issues.

3

Preventive Maintenance

Regular health checks, performance tuning, and preventive measures to avoid system failures and performance degradation.

4

Rapid Response

Quick identification and resolution of issues with SLA-backed response times to minimize business disruption.

5

Continuous Improvement

Regular reviews, performance reporting, and optimization recommendations to enhance system performance and reliability.

Ready to Secure Your Systems?

Contact our maintenance experts today to discuss how our Application Managed Services can ensure your business systems remain reliable, secure, and high-performing.